Last night was pretty crazy.
The other night guy was there because it was a grocery delivery night. We work every Tuesday and Friday night together putting the delivery away. If I'm the "Speedway Batman" then he is the "Speedway Wolverine." Halfway through the shift we got a phone call from the other store that is just down the road. After some quick collaboration we found out that we had their delivery, and they had ours.
That is not what tonight's update is about though. Shortly after "Wolverine" arrived a lady walked in the store. She proceeded immediately over to "Wolverine's" register and started to ask him about directions.
The short version is that as we understood it, she was trying to get from Chicago to Bad Axe. She got lost because country highways were not lighted like they were in Chicago. She couldn't get back on the highway because it was closed off due to an accident, the 2nd one of the day.
She was confused, thought she was lost, was sleepy, and could not comprehend the concept that Mapquest did not give her good directions.
This is something I don't get. I understand that I've grown up around Lansing my whole life, so the 96/69/94 highway confusion is non-existent to me. I understand that it messes up tons of people who aren't from the area. What I don't get is that they refuse to believe Mapquest might be inaccurate.
"Wolverine" continued to discuss and borderline argue with this lady for the better part of 45 minutes, maybe even an hour. He was trying to explain where she was in her mapquest steps and how to get back "on course." He had to explain to her that she was in DeWitt and not Grand Rapids, and she didn't believe him. When he took her over to our map of Michigan and showed her where Bad Axe was, she said that the map was wrong and said she wanted to go to Bad Axe, pointing to Saginaw. When "Wolverine" would explain that she was pointing to Saginaw, she'd argue that she didn't want to go there and she wanted to go to Bad Axe. So he'd point and tell her where Bad Axe was, to which she'd point again at Saginaw while saying she wanted to go to Bad Axe.
She then went out to her car and took a nap. Every other hour she'd come back in to use the restroom. Then when she was finally ready to leave again, she bought some Red Bull then called "Wolverine" back up to the counter, "discussed" directions with him for 10 more minutes before finally leaving.
All the while we are working through a fairly busy night customer wise and trying to put away the wrong delivery order because we did not know it was the wrong one.
Drill this into your head. MAPQUEST ISN'T ALWAYS RIGHT. USE COMMON SENSE.
Next shift is tonight. Should be interesting with the late MSU game.
Saturday, September 18, 2010
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