Irony Abounds

One of my regular customers comes in at least once a week. She's an older lady, and she usually buys two two-liters of pop and some cigarettes.

This morning though, she asks me to check the side of the cigarette boxes and soft packs. I immediately know what she's looking for.

Next to the bar code that we use to scan the cigarettes when someone is buying them you can now find three letters: FSC.

I don't know what exactly the three letters stand for, but the gist of it is that the cigarettes are now Fire-Safe.

I don't know what that means, but this customer complained to me that the new FSC cigarettes taste horrible, are bugging her throat, and that she's not the only one having bad experiences with these new fire-safe cigarettes.

Do I even need to say anything else? This is too funny.

Next shift is Thursday, 2ND SHIFT!!!!

A Memorable First Impression...

I had an uninteresting night last night, so instead I'm going to flash back to a story I could/should have written Friday morning.

Did I mention that I have a new boss?

I didn't know about it until Friday morning when he came in.

I'm having a fairly busy Friday morning and I notice someone slowly walking towards the store. I'm kind of keeping an eye on him as he slowly gets closer, while working through the line of customers I have.

The man comes in and walks directly to the side swinging door that we use to enter the "employee" part of the store.

He introduces himself and extends his hand. I see that he has one of our (new) uniform shirts on so I shake his hand and introduce myself. Then I get back to the customers.

I catch a quick break and look over to chat with him between customers. "You must be a new employee" I say, as that's the only explanation I can think of.

He casually replies, "Umm, actually I'm the new store manager."

WHAT???? I had no idea. Later when I could clock out my current store manager explained to me that she was transferring stores. It all makes sense and now I know about it, but I'm sure I did a double-take when my new boss first told me he was my new boss. I can only imagine how surprised he was that I had no clue.

Next shift is tonight.

I'm not Mr. Manners, but still...

A guy walks in and buys a bottle of iced tea. We chat for a minute and he tells me he is headed for the Mackinac bridge. That means he has about 4 more hours of driving to do.

He pays for the iced tea, opens it and begins to drink it. That's no problem, people do that all the time. Some start to drink them before paying and that doesn't bug me either. What he did next however, is what i wasn't expecting.

He finished the iced tea, put the bottle on the counter and walked out the door. The empty bottle still on the counter, along with the wrapper seal.

It didn't upset me, it was just unusual. I just rounded the counter, picked up the bottle and tossed it out for him. I mean the trash can is right there, next to the counter.

Yes, it may not seem like much but that was the most interesting thing that happened last night.

She probably does know better

It was about midnight last night. Most of the night was horribly slow, but this interaction made it interesting.

A guy walks in and I give my usual acknowledgment/greeting. He mumbles back and I can't understand a word he says.

He gets some stuff and comes up to the counter. I ask him how his night is going.

He replies, "It would be better if I was allowed to go to the bar."

As with most of these stories, I don't know how to respond to this so I finish up his purchase and say "Have a nice night, or hang in there at least."

He replies, "Yeah, I love my wife I swear."

He didn't seem like the kind of guy I'd want to be around if he'd been drinking. I think she made a good call.

Next shift is Thursday night.

OH NO HE DIDN'T!

Near the beginning of my shift a guy probably about my age came in. He went to the back of the store and proceeded to pick up some Arizona Ice Tea. It's pretty popular, particularly with youth, and until last night I thought it only came in two flavors. Green Tea and Raspberry.

So much to my surprise the customer puts his three Ice Tea cans onto the counter, and I see a third Arizona Ice Tea can with a flavor I had never seen before: Watermelon.

I casually make a comment that I didn't even know Arizona Ice Tea made a Watermelon flavor, nor did I know we even carried it.

The customer looks at me and replies, "Well that's not surprising, this is a predominantly white neighborhood."

This blog reveals that when I don't know how to react to an unexpected situation I chuckle, because that's what I started to do. I didn't know what to say. The thing is it's really not. I get people from all races in all the time.

I suppose I could have told the customer that, but I was so shocked at what he said I couldn't say a thing. I could just chuckle, barely hide saying "Oh wow" and tell him to have a good night.

Next shift is Monday night.

Ignorance acts too quickly

Long story short I had to go in early last night. With DeWitt in the middle of Football playoffs, our business exploded briefly after the Panthers finished trouncing Sexton 42-14.

A lady tries to use her card at the pump, and for a reason we're never told the pump denies it, saying "See Cashier."

I don't know why the pump tells the customer that. We have no clue why it happened and can only offer alternative methods to help the customer pay for fuel. I do know that it seems to happen most commonly with debit cards, and that can be for various reasons. 99% of these instances are solved by pre-paying a set amount of money at the register.

Anyways, the lady comes into the store, clearly irate that the pump denied her card. I tell her I am sorry and that I don't know why the pump did that. Then I ask her if she'd like to pre-pay a set amount as that usually remedies the problem.

In an irate tone the lady replies, "NO, I want to fill it up."

I respond, "Well, would you like to pump it and then come in and pay? That sometimes fixes this problem as well."

The lady gruffly responds, "No I don't want to do that either. Can't you authorize it from here as if I was doing it out there?"

I respond, "No I cannot, but wha--" I am completely cut off as the lady dramatically turns away and storms out of the store.

I was about to explain that what I could do was pre-pay a set amount, and that if she filled up before using that amount it would automatically credit the difference back to her card, and that I would even bring the receipt out to her if she didn't want to come back in for it. Apparently I had inconvenienced her enough (since clearly I must have denied her sale and all) that she didn't want to hear any of it.

Now I don't want to be mean, and I was trying to help, but if you're going to act like that then I must rant.

Rant: Look, it's not my fault that you don't understand how your credit/debit card works when you try to use it at a gas pump. It's only public information and would be a good thing to know if you want to use it that way. The problem is one of three things: 1) You don't have enough money on your debit card. 2) Your debit card couldn't set enough money aside to cover the pre-pay before hand so it denied the sale completely. 3) You're in such a bad mood you swiped your Kroger card because you were fuming too much to look at which one you pulled out.

The third one is just stupidity and we can leave it at that. Trying to pre-pay the gas at the register will distinguish whether the problem with your card is problem 1 or problem 2. If you don't have time for that, then storm off, drive to a different gas station, and watch it happen all over again. I'm sure that will help. Even if it does work you'll just find something else you don't like so that you can still be a 40 year old drama queen. Make sure you complain about it at church while you're in Sunday School too. Have a nice day.

End Rant.
Did I go too far? I have to be honest, the first thought that came to mind after this happened was "I wonder what church she goes to." I don't know why, it just was.

You have to learn how to see people as God sees them, but sometimes they make it really hard.

Next shift is tonight.

Here's your sign...literally.

I'm still grinning about this one.

It was about 3:30 this morning. A very young girl walks into the store and asks "How much is your gas here?"

I hope this wasn't disrespectfully obvious, but I literally looked up, looked outside at the gigantic electronic sign positioned at the entrance of our drive and read the price to her.

In her defense it is pretty early in the morning. But still...

Next shift is Friday night.